Help
Issues logging in?
If you have an Ashley email account:
Q: I did not receive an email to log into the system.
A: Check your junk or clutter folder. If the email is not there, please submit an IT Service Ticket (IT Service Portal > Get Help > Applications and Software > Human Resources > Your Self-Service).
Q: I received the email, but the link says it has expired.
A: Submit an IT Service Ticket (IT Service Portal > Get Help > Applications and Software > Human Resources > Your Self-Service). You will receive a new email invitation to log into the system.
If you only have a personal email account:
Q: I did not receive an email to log into the system.
A: You will need to meet with your supervisor and validate the email that you provided is correct in the system. Once the email is validated, your supervisor will submit an IT Service Ticket (IT Service Portal > Get Help > Applications and Software > Human Resources > Your Self-Service) to update your profile and will send an email confirmation to your personal email account.
A: If you did not supply a personal email account, you will need to meet with your supervisor to provide that email. Your supervisor will enter your email into Your Self-Service for you and submit an IT Service Ticket (IT Service Portal > Get Help > Applications and Software > Human Resources > Your Self-Service). Next, you will receive an email invitation – you will have 48 hours to click on the link in the email and create a password.
Q: I received the email, but when I click on the link, it says that it has expired.
A: You will need to meet with your supervisor and validate the email within your profile. Your supervisor will submit an IT Service Ticket (IT Service Portal > Get Help > Applications and Software > Human Resources > Your Self-Service) to have a new email sent to you. Your supervisor will notify you once a confirmation email is sent.